Legal information

Privacy policy

Last updated 3 August 2026

Four Property Services Group Ltd is the controller of the personal information described in this policy. This notice explains what we collect, why we use it and the choices available to you.

Information we collect

When you enquire, request a quote or engage our services, we may collect your name, email address, telephone number, property address or postcode, service requirements, preferred dates, access information, photographs, correspondence, quote and invoice details, and records connected with the work.

How we use your information

• To respond to enquiries and take steps towards providing a quote or service.
• To arrange, deliver and administer agreed services.
• To communicate with you, manage appointments and maintain business records.
• To protect our business, prevent misuse and meet legal, tax and accounting duties.

Our lawful bases

We mainly process information because it is necessary to take steps at your request before entering a contract, to perform a contract, to meet legal obligations, or for our legitimate interests in operating and protecting the business. Where consent is required, including for optional cookies, you may withdraw it.

Who receives information

We may share relevant information with cleaners, tradespeople and subcontractors assigned to a job, as well as professional advisers and providers that support our website, communications, CRM, invoicing and business administration. These may include HubSpot for enquiry management and WhatsApp when you choose to contact us there. We only share what is reasonably needed.

International transfers

Some service providers may process information outside the UK. Where this occurs, we expect appropriate safeguards recognised under UK data protection law to be used.

How long we keep information

We retain enquiry and customer information only for as long as reasonably needed for the purpose collected, to handle queries or disputes, and to meet legal, tax and accounting requirements. Retention periods vary according to the record and relationship.

Your rights

Depending on the circumstances, you may ask for access to your information, correction, deletion, restriction, portability, or object to certain processing. You may also complain to the Information Commissioner’s Office at ico.org.uk.

Security and updates

We use reasonable organisational and technical measures to protect personal information. We may update this policy as our services or legal obligations change, and will post the current version here.